Leading Change

Considering your role as a leader, please describe who you view as your “customers” and how you practice the idea of meeting the needs of those customers.

As a leader in BYUSA, my role is to be a leader of leaders. I need to inspire my team to achieve greatness. I also need to help them understand the power they have to achieve great things during their time in the office. My "customers" are my executive directors, program directors, committee members, club presidents, club members/officers, and BYU student. I can strive to meet the needs of those customers by getting to know their needs. I can only know so many people, but if I am able to help one individual while in BYUSA, I will consider my experience to have been a success. In order to be consistently meeting needs, I strive to focus on the goals I have to reach the different "customers" and reevaluate them according to my opportunity to serve. It is possible for me to gain results during my term in the office.

Please describe a time when you you have been involved in a significant change. Identify what those who were leading the organization did to help make the change successful or unsuccessful.

The first idea that came to mind was when Nate left our team this semester. This was significant, especially because his tasks cannot be met by any of our other team members. I was unsure as to how we could effectively move forward from this decision. I didn't know how I would be able to communicate to my team members after this change, or how they would react to the situation. Adrian helped me to successfully adapt to this change because he educated me on some shuffling we could do help Nate's responsibilities still happen. He also helped me to know how I could communicate this with my team members to have the least impact. I was also impressed to see my team's reactions to the change. They were comfortable with their new responsibilities and eager to see positive changes occur. It was great!

Describe why you believe that networking with others is a vital part of leading change?

Networking allows me to know 'how to deliver services that delight customers by meeting and exceeding their expectations.' I also want to be influential in helping club members to have all of their needs met. This would enable me to lead change because I would be able to identify the people that are essential to my success, get to know them, and gain knowledge from their expertise. I want to be able to support my team by gaining ideas about our 'organizational strategy, goals, and direction' and using those ideas to benefit us as a whole. We have a such a potential for success. I just need to be willing to work towards it. I cannot do this job alone, so it is essential that I glean knowledge from those around me first!